Terms and Conditions

Effective Date: October 1, 2025

Website: www.mbappliancehvacservices.com

Business Name: MB Appliance/HVAC Services

Location: London, Ontario, Canada

Contact: Lanny Metcalfe – [email protected]

1. Acceptance of Terms

By accessing or using our website, booking a service, or communicating with MB Appliance/HVAC Services (“we”, “our”, or “us”), you agree to these Terms and Conditions.

If you do not agree, please do not use our website or services.

2. Services Provided

We provide residential and commercial appliance and HVAC diagnostic, repair, and maintenance services within 100 km of London, Ontario.

All services are subject to technician availability, scheduling, and geographic limitations.

3. Estimates and Pricing

Service quotes or estimates are non-binding until confirmed by a technician.

Prices are subject to change without notice and may not include taxes, parts, or additional labor.

Final charges are determined after inspection of the appliance or system.

Promotions, discounts, or special offers cannot be combined unless explicitly stated.

4. Appointments and Cancellations

Appointments must be scheduled in advance.

Clients must provide at least 24 hours’ notice to cancel or reschedule.

Missed appointments or late cancellations may incur a service fee.

Emergency or after-hours services may incur additional charges and limited availability.

5. Payment Terms

Payment is due upon service completion unless otherwise agreed in writing.

Accepted methods include credit card via Stripe or other approved methods.

Late or unpaid balances may incur additional fees or collection action.

6. Warranty and Service Guarantee

Labor performed by MB Appliance/HVAC Services is typically covered under a 30-day service warranty, unless otherwise specified.

Manufacturer warranties on parts are subject to the part supplier’s terms.

Warranty claims are valid only if the appliance or system has not been altered, tampered with, or serviced by another party.

Any additional service requests outside the original repair may require a new estimate.

7. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages, including lost profits, arising from use of our website or services.

We are not responsible for pre-existing appliance issues, manufacturer defects, or client misuse.

Service outcomes may vary depending on appliance age, brand, or condition.

8. Subcontractors and Third-Party Work

If subcontractors are used, MB Appliance/HVAC Services is responsible only for the quality of work performed by our own employees. Liability for subcontractor work is limited to the subcontractor’s warranty, if any.

9. Force Majeure

We are not responsible for delays, inability to perform, or service interruptions caused by events outside our control, including but not limited to:

Natural disasters or severe weather

Supply chain disruptions

Power outages or internet failures

Strikes or labor disputes

10. Indemnification

Clients agree to indemnify and hold MB Appliance/HVAC Services harmless from any claims, losses, or damages arising from:

Misuse or negligence of appliances or HVAC systems

Violation of these Terms and Conditions

Unsafe conditions provided for service

11. Intellectual Property

All website content, including text, images, logos, graphics, and videos, is owned by MB Appliance/HVAC Services or its licensors.

Unauthorized use, reproduction, or distribution may result in legal action.

12. Dispute Resolution

In the event of a dispute, clients agree to first attempt resolution through good faith negotiation or mediation before initiating legal action.

13. Limitation of Time for Claims

Any claims related to services or repairs must be made within 30 days of service completion. Claims made after this period may not be accepted.

14. Website Use and User Responsibilities

Users must provide accurate and up-to-date information.

Clients must ensure safe and reasonable access to the property for technicians.

Users must not engage in unlawful, abusive, or misleading conduct toward staff or the business.

Website use constitutes consent to electronic communications, including emails and texts related to services or promotions.

15. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information in compliance with PIPEDA.

View it here: Privacy Policy

16. Service Refusal

We reserve the right to refuse service if:

Unsafe or unsanitary conditions exist on-site

Payment terms are not met

Service requests are outside our expertise or service area

17. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted with the revised “Effective Date.” Continued use of our website or services constitutes acceptance of any changes.